Automated sentiment analysis is becoming increasingly recognized due to the growing importance of social media and e-commerce platform review websites. Deep neural networks outperform traditional lexicon-based and machine learning methods by effectively exploiting contextual word embeddings to generate dense document representation. However, this representation model is not fully adequate to capture topical semantics and the sentiment polarity of words. To overcome these problems, a novel sentiment analysis model is proposed that utilizes richer document representations of word-emotion associations and topic models, which is the main computational novelty of this study. The sentiment analysis model integrates word embeddings with lexicon-based sentiment and emotion indicators, including negations and emoticons, and to further improve its performance, a topic modeling component is utilized together with a bag-of-words model based on a supervised term weighting scheme. The effectiveness of the proposed model is evaluated using large datasets of Amazon product reviews and hotel reviews. Experimental results prove that the proposed document representation is valid for the sentiment analysis of product and hotel reviews, irrespective of their class imbalance. The results also show that the proposed model improves on existing machine learning methods.

Department of Computer Science Constantine the Philosopher University in Nitra 949 74 Nitra Slovakia

Science and Research Centre Faculty of Economics and Administration University of Pardubice Studentska 84 532 10 Pardubice Czech Republic

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