Impact of despotic leadership and workplace incivility on innovative work behavior of employees: Application of mediation-moderation model
Status PubMed-not-MEDLINE Jazyk angličtina Země Velká Británie, Anglie Médium electronic-ecollection
Typ dokumentu časopisecké články
PubMed
37809608
PubMed Central
PMC10558936
DOI
10.1016/j.heliyon.2023.e19673
PII: S2405-8440(23)06881-0
Knihovny.cz E-zdroje
- Klíčová slova
- Despotic leadership, Innovative work behavior, Perceived organizational support, Psychological well-being, Small and medium enterprises, Workplace incivility,
- Publikační typ
- časopisecké články MeSH
Innovative Work Behavior (IWB) of employees is one of the essential requirements for organizations to excel in competition in today's dynamic world. Nowadays, organizations can keep the current pace through competitive advantage. But to acquire competitive advantage, employees must be creative and innovative in their work-related behaviors. Small and Medium Enterprises (SMEs) in Pakistan are suffering several challenges in this regard. Therefore, current study is designed to examine the role of negative events and negative leadership on the IWB of the employees with mediating role of Psychological Well-being (PsyWB). Further, the moderating role of Perceived Organizational Support (POS) has also been tested. The negative event used in current research is Workplace Incivility (WPI) and Despotic Leadership (DL) from the negative leadership styles examined. Results of the current study showed that the presence of WPI and DL in organizations damage the IWB of employees as they harm the PsyWB of employees. We find that PsyWB mediated the relationship among DL, WPI, and IWB. POS is helpful for employees to overcome the negative issues prevailing in the organizations. The SMEs need to construct policies to eradicate WPI and must discourage despotic personalities to make the environment favorable for employees to protect their IWB. There must be some events that can increase the positive PsyWB of employees to make them more creative and motivated. Likewise, POS must be at sufficient level so that employees feel safe and healthy in all respects.
Department of Business Administration Ghazi University Dera Ghazi Khan Pakistan
Department of Commerce Faculty of Managemet Sciences University of Kotli 11100 AJK Pakistan
John von Neumann University Hungary 6000 Kecskemét Izsáki út 10 Hungary
Zobrazit více v PubMed
Muriithi S.M. 2017. African Small and Medium Enterprises (SMEs) Contributions, Challenges and Solutions.
De Giorgi G., Rahman A. SME's registration: evidence from an RCT in Bangladesh. Econ. Lett. 2013;120(3):573–578. doi: 10.1016/j.econlet.2013.06.026. DOI
Zada M., Yukun C., Zada S. Effect of financial management practices on the development of small-to-medium size forest enterprises: insight from Pakistan. Geojournal. 2021;86:1073–1088. doi: 10.1007/s10708-019-10111-4. DOI
Harrison R.T., Baldock R. Taylor & Francis; 2015. Financing SME Growth in the UK: Meeting the Challenges after the Global Financial Crisis; pp. 1–6. DOI
Kandasamy S., et al. Contribution of SMEs to economic development of ASEAN countries: the three focus areas. Global Journal of Business and Social Science Review. 2015;3(3):1–13.
Aghayeva K., Ślusarczyk B. Analytic hierarchy of motivating and demotivating factors affecting labor productivity in the construction industry: the case of Azerbaijan. Sustainability. 2019;11(21):5975. doi: 10.3390/su11215975. DOI
Nemțeanu M.-S., Dabija D.-C., Stanca L. The influence of teleworking on performance and employees' counterproductive behaviour. Amfiteatru Econ. 2021;23:601–619.
Oláh J., et al. Analysis and comparison of economic and financial risk sources in SMEs of the visegrad group and Serbia. Sustainability. 2019;11 doi: 10.3390/su11071853. DOI
Oláh J., et al. The assessment of non-financial risk sources of SMES in the V4 countries and Serbia. Sustainability. 2019;11 doi: 10.3390/su11174806. DOI
Taiwo M.A., Ayodeji A.M., Yusuf B.A. Impact of small and medium enterprises on economic growth and development. Am. J. Bus. Manag. 2012;1(1):18–22. doi: 10.11634/21679606170644. DOI
Khan K.U., et al. The impact of dominant logic and competitive intensity on SMEs performance: a case from China. Journal of Innovation & Knowledge. 2019;4(1):1–11. doi: 10.1016/j.jik.2018.10.001. DOI
Bagheri A. The impact of entrepreneurial leadership on innovation work behavior and opportunity recognition in high-technology SMEs. J. High Technol. Manag. Res. 2017;28(2):159–166. doi: 10.1016/j.hitech.2017.10.003. DOI
Omri W. Innovative behavior and venture performance of SMEs: the moderating effect of environmental dynamism. Eur. J. Innovat. Manag. 2015 doi: 10.1108/EJIM-02-2013-0015. DOI
Einarsen S., Hoel H., Notelaers G. Measuring exposure to bullying and harassment at work: validity, factor structure and psychometric properties of the Negative Acts Questionnaire-Revised. Work. Stress. 2009;23(1):24–44. doi: 10.1080/02678370902815673. DOI
Khan M.S., Elahi N.S., Abid G. Workplace incivility and job satisfaction: mediation of subjective well-being and moderation of forgiveness climate in health care sector. European Journal of Investigation in Health, Psychology and Education. 2021;11(4):1107–1119. doi: 10.3390/ejihpe11040082. PubMed DOI PMC
Korpysa J. Process ambidexterity in startups innovation. Manag. Syst. Prod. Eng. 2021 doi: 10.2478/mspe-2021-0004. DOI
Samoliuk N., et al. Employer brand: key values influencing the intention to join a company. Management & Marketing. Challenges for the Knowledge Society. 2022;17(1):61–72. doi: 10.2478/mmcks-2022-0004. DOI
Safina D. Favouritism and nepotism in an organization: causes and effects. Procedia Econ. Finance. 2015;23:630–634. doi: 10.1016/S2212-5671(15)00416-5. DOI
Weiss H.M., Cropanzano R. Affective events theory. Res. Organ. Behav. 1996;18(1):1–74.
Giorgi G., Leon-Perez J.M., Arenas A. Are bullying behaviors tolerated in some cultures? Evidence for a curvilinear relationship between workplace bullying and job satisfaction among Italian workers. J. Bus. Ethics. 2015;131(1):227–237. doi: 10.1007/s10551-014-2266-9. DOI
Jiang W., et al. How workplace incivility influences job performance: the role of image outcome expectations. Asia Pac. J. Hum. Resour. 2019;57(4):445–469. doi: 10.1111/1744-7941.12197. DOI
Baker M.A., Kim K. Dealing with customer incivility: the effects of managerial support on employee psychological well-being and quality-of-life. Int. J. Hospit. Manag. 2020;87 doi: 10.1016/j.ijhm.2020.102503. DOI
Miner K.N., et al. Experiencing incivility in organizations: the buffering effects of emotional and organizational support 1. J. Appl. Soc. Psychol. 2012;42(2):340–372. doi: 10.1111/j.1559-1816.2011.00891.x. DOI
Hobfoll S.E. Conservation of resources: a new attempt at conceptualizing stress. Am. Psychol. 1989;44(3):513. doi: 10.1037/0003-066X.44.3.513. PubMed DOI
Schilpzand P., De Pater I.E., Erez A. Workplace incivility: a review of the literature and agenda for future research. J. Organ. Behav. 2016;37:S57–S88. doi: 10.1002/job.1976. DOI
Simpson P.M., Siguaw J.A., Enz C.A. Innovation orientation outcomes: the good and the bad. J. Bus. Res. 2006;59(10–11):1133–1141. doi: 10.1016/j.jbusres.2006.08.001. DOI
Afsar B., et al. Cultural intelligence and innovative work behavior: the role of work engagement and interpersonal trust. Eur. J. Innovat. Manag. 2020;24(4):1082–1109. doi: 10.1108/EJIM-01-2020-0008. DOI
Javed B., et al. Inclusive leadership and innovative work behavior: the role of psychological empowerment. J. Manag. Organ. 2019;25(4):554–571. doi: 10.1017/jmo.2018.50. DOI
Koç O., et al. Examining nurses' vengeful behaviors: the effects of toxic leadership and psychological well-being. Behav. Sci. 2022;12(11):452. doi: 10.3390/bs12110452. PubMed DOI PMC
Sarwar A., Khan M.M., Mujtaba B.G. Despotic leadership, workplace ostracism and knowledge hoarding: a serial mediation model. SAM Adv. Manag. J. 2017;82(4):4. 2.
Iqbal J., Asghar A., Asghar M.Z. Effect of despotic leadership on employee turnover intention: mediating toxic workplace environment and cognitive distraction in academic institutions. Behav. Sci. 2022;12(5):125. doi: 10.3390/bs12050125. PubMed DOI PMC
May D.R., Gilson R.L., Harter L.M. The psychological conditions of meaningfulness, safety and availability and the engagement of the human spirit at work. J. Occup. Organ. Psychol. 2004;77(1):11–37. doi: 10.1348/096317904322915892. DOI
Robaee N., et al. Perceived organizational support and moral distress among nurses. BMC Nurs. 2018;17(1):1–7. doi: 10.1186/s12912-018-0312-0. PubMed DOI PMC
Naseer S., Raja U., Donia M.B.L. Effect of perceived politics and perceived support on bullying and emotional exhaustion: the moderating role of type A personality. J. Psychol. 2016;150(5):606–624. doi: 10.1080/00223980.2016.1154809. PubMed DOI
Shah S.B., et al. Effect of supervisors' stress on subordinates' unethical behavior: moderating role of managers' despotic leadership. Management Research Review. 2022 doi: 10.1108/MRR-06-2021-0476. DOI
Naseer S., et al. Perils of being close to a bad leader in a bad environment: exploring the combined effects of despotic leadership, leader member exchange, and perceived organizational politics on behaviors. Leader. Q. 2016;27(1):14–33. doi: 10.1016/j.leaqua.2015.09.005. DOI
Raja U., et al. When ethics create misfit: combined effects of despotic leadership and Islamic work ethic on job performance, job satisfaction, and psychological well‐being. Int. J. Psychol. 2020;55(3):332–341. doi: 10.1002/ijop.12606. PubMed DOI
Jabeen R., Rahim N. Exploring the effects of despotic leadership on employee engagement, employee trust and task performance. Management Science Letters. 2021;11(1):223–232.
Nauman S., Zheng C., Basit A.A. Leadership & Organization Development Journal; 2020. How Despotic Leadership Jeopardizes Employees' Performance: the Roles of Quality of Work Life and Work Withdrawal. 10.1108/LODJ-11-2019-0476.
Nauman S., Fatima T., Haq I.U. Does despotic leadership harm employee family life: exploring the effects of emotional exhaustion and anxiety. Front. Psychol. 2018:601. doi: 10.3389/fpsyg.2018.00601. PubMed DOI PMC
Su W., et al. How does servant leadership influence employees' service innovative behavior? The roles of intrinsic motivation and identification with the leader. Baltic J. Manag. 2020;15(4):571–586. doi: 10.1108/BJM-09-2019-0335. DOI
Newman A., et al. How servant leadership influences organizational citizenship behavior: the roles of LMX, empowerment, and proactive personality. J. Bus. Ethics. 2017;145:49–62. doi: 10.1007/s10551-015-2827-6. DOI
Chen L., et al. From errors to OCBs and creativity: a multilevel mediation mechanism of workplace gratitude. Curr. Psychol. 2020:1–15. doi: 10.1007/s12144-020-01120-5. DOI
Albashiti B., Hamid Z., Aboramadan M. Fire in the belly: the impact of despotic leadership on employees work-related outcomes in the hospitality setting. Int. J. Contemp. Hospit. Manag. 2021;33(10):3564–3584. doi: 10.1108/IJCHM-03-2021-0394. DOI
Davidescu A.A.M., et al. The impact of teleworking on the Romanians employees' job satisfaction. An empirical evidence based on multiple correspondence analysis (MCA) and logistic regression. Amfiteatru Economic. 2021;23(58):637–653.
Islam T., Chaudhary A., Ali H.F. A bitter pill to swallow: the model of despotic leadership, bullying behavior, emotional intelligence and well-being. European Journal of Training and Development. 2023 doi: 10.1108/EJTD-01-2023-0015. DOI
Basaad S., Bajaba S., Basahal A. Uncovering the dark side of leadership: how exploitative leaders fuel unethical pro-organizational behavior through moral disengagement. Cogent Business & Management. 2023;10(2) doi: 10.1080/23311975.2023.2233775. DOI
Jabeen R., Rahim N. Mediating role of perception of job insecurity on the relationship between despotic leadership and work engagement: Pakistani perspective. Review of Economics and Development Studies. 2020;6(2):277–288. doi: 10.47067/reads.v6i2.205. DOI
De Clercq D., Haq I.U., Azeem M.U. Self-efficacy to spur job performance: roles of job-related anxiety and perceived workplace incivility. Manag. Decis. 2018 doi: 10.1108/MD-03-2017-0187. DOI
Andersson L.M., Pearson C.M. Tit for tat? The spiraling effect of incivility in the workplace. Acad. Manag. Rev. 1999;24(3):452–471. doi: 10.5465/amr.1999.2202131. DOI
Vasconcelos A.F. Workplace incivility: a literature review. Int. J. Workplace Health Manag. 2020 doi: 10.1108/IJWHM-11-2019-0137. DOI
Anasori E., De Vita G., Gürkan Küçükergin K. Workplace bullying, psychological distress, job performance and employee creativity: the moderating effect of psychological resilience. Serv. Ind. J. 2023;43(5–6):336–357. doi: 10.1080/02642069.2022.2147514. DOI
Hur W.-M., Moon T., Jun J.-K. The effect of workplace incivility on service employee creativity: the mediating role of emotional exhaustion and intrinsic motivation. J. Serv. Market. 2016 10.1108/JSM-10-2014-0342.
Zhan X., Li Z., Luo W. An identification‐based model of workplace incivility and employee creativity: evidence from China. Asia Pac. J. Hum. Resour. 2019;57(4):528–552. doi: 10.1111/1744-7941.12204. DOI
Nag D., et al. A theoretical model of selective cyber incivility: Exploring the roles of perceived informality and perceived distance. Hum. Resour. Manag. J. 2023 doi: 10.1111/1748-8583.12477. DOI
Ali F., et al. Work family conflict and burn out in health care centres in Pakistan: mediating effect of POLYCHRONICITY. Int. J. Manag. 2021;12(5)
Liu Y., et al. Feeling negative or positive about fresh blood? Understanding veterans' affective reactions toward newcomer entry in teams from an affective events perspective. J. Appl. Psychol. 2023;108(5):728. 10.3390/bs13070561. PubMed
Reed L.L., Vidaver-Cohen D., Colwell S.R. A new scale to measure executive servant leadership: development, analysis, and implications for research. J. Bus. Ethics. 2011;101(3):415–434. doi: 10.1007/s10551-010-0729-1. DOI
Samad A., Memon S.B., Ali I. Despotic leadership and job satisfaction among nurses: role of emotional exhaustion. Indepen. J. Manag. Prod. 2021;12(1):127–142. http://orcid.org/0000-0002-4533-4923
Yuniasanti R., Abas N.A.H., Hamzah H. Employee turnover intention among millennials: the role of psychological well-being and experienced workplace incivility. Humanitas: Indonesian Psychological Journal. 2019;16(2):74–85. doi: 10.26555/humanitas.v16i2.12544. DOI
Lee J. A critical review and theorization of workplace backlash: looking back and moving forward through the lens of social dominance theory. Hum. Resour. Manag. Rev. 2023;33(1) doi: 10.1016/j.hrmr.2022.100900. DOI
Estes B., Wang J. Integrative literature review: workplace incivility: impacts on individual and organizational performance. Hum. Resour. Dev. Rev. 2008;7(2):218–240. doi: 10.1177/1534484308315565. DOI
Sood S., Kour D. Perceived workplace incivility and psychological well-being in higher education teachers: a multigroup analysis. Int. J. Workplace Health Manag. 2023;16(1):20–37. doi: 10.1108/IJWHM-03-2021-0048. DOI
Grant-Vallone E.J., Donaldson S.I. Consequences of work-family conflict on employee well-being over time. Work. Stress. 2001;15(3):214–226. doi: 10.1080/02678370110066544. DOI
Obrenovic B., et al. Work-family conflict impact on psychological safety and psychological well-being: a job performance model. Front. Psychol. 2020;11:475. doi: 10.3389/fpsyg.2020.00475. PubMed DOI PMC
Koroglu Ş., Ozmen O. The mediating effect of work engagement on innovative work behavior and the role of psychological well-being in the job demands–resources (JD-R) model. Asia-Pac. J. Bus. Adm. 2021 doi: 10.1108/APJBA-09-2020-0326. DOI
Masyhuri M., Pardiman P., Siswanto S. The effect of workplace spirituality, perceived organizational support, and innovative work behavior: the mediating role of psychological well-being. Journal of Economics, Business, & Accountancy Ventura. 2021;24(1):63–77. doi: 10.14414/jebav.v24i1.2477. DOI
Brunetto Y., et al. Psychosocial safety climate, psychological capital, healthcare SLBs' wellbeing and innovative behaviour during the COVID 19 pandemic. Publ. Perform. Manag. Rev. 2022;45(4):751–772. doi: 10.1080/15309576.2021.1918189. DOI
Taylor S.E., Brown J.D. Illusion and well-being: a social psychological perspective on mental health. Psychol. Bull. 1988;103(2):193. doi: 10.1037/0033-2909.103.2.193. PubMed DOI
Jordan K., et al. Innovative work behavior of middle school faculty and staff related to student mental health. J. Sch. Nurs. 2020;36(6):442–450. doi: 10.1177/1059840519846961. PubMed DOI
Yu J., et al. The relationship between stressors and Chinese employees' innovative work behavior: the role of task crafting and psychological detachment. Eur. J. Innovat. Manag. 2023 doi: 10.1108/EJIM-08-2022-0417. DOI
Wright T.A., Cropanzano R. Psychological well-being and job satisfaction as predictors of job performance. J. Occup. Health Psychol. 2000;5(1):84. doi: 10.1037/1076-8998.5.1.84. PubMed DOI
Agarwal U.A., et al. Career development international; 2012. Linking LMX, Innovative Work Behaviour and Turnover Intentions: the Mediating Role of Work Engagement. DOI
Arnold K.A., et al. Transformational leadership and psychological well-being: the mediating role of meaningful work. J. Occup. Health Psychol. 2007;12(3):193. doi: 10.1037/1076-8998.12.3.193. 10.1037/1076-8998.12.3.193. PubMed DOI
Kark R., Carmeli A. Alive and creating: the mediating role of vitality and aliveness in the relationship between psychological safety and creative work involvement. J. Organ. Behav.: The International Journal of Industrial, Occupational and Organizational Psychology and Behavior. 2009;30(6):785–804. doi: 10.1002/job.571. DOI
Zubair A., Kamal A. Perceived authentic leadership, psychological capital, and creative work behavior in bank employees. Pakistan Journal of Psychological Research. 2017:35–53.
Wang N., et al. From knowledge seeking to knowledge contribution: a social capital perspective on knowledge sharing behaviors in online Q&A communities. Technol. Forecast. Soc. Change. 2022;182 doi: 10.1016/j.techfore.2022.121864. DOI
Carmeli A., Reiter-Palmon R., Ziv E. Inclusive leadership and employee involvement in creative tasks in the workplace: the mediating role of psychological safety. Creativ. Res. J. 2010;22(3):250–260. doi: 10.1080/10400419.2010.504654. DOI
Ahmed F., et al. High commitment work system and innovative work behavior: the mediating role of knowledge sharing. Pakistan Journal of Commerce and Social Sciences (PJCSS) 2018;12(1):29–51. http://hdl.handle.net/10419/188334
Kamboj K.P., Garg P. Teachers' psychological well-being role of emotional intelligence and resilient character traits in determining the psychological well-being of Indian school teachers. Int. J. Educ. Manag. 2021 doi: 10.1108/IJEM-08-2019-0278. DOI
Nikbin D., Iranmanesh M., Foroughi B. Personality traits, psychological well-being, Facebook addiction, health and performance: testing their relationships. Behav. Inf. Technol. 2021;40(7):706–722. 10.1080/0144929X.2020.1722749.
Johns G. The essential impact of context on organizational behavior. Acad. Manag. Rev. 2006;31(2):386–408. doi: 10.5465/amr.2006.20208687. DOI
Yongxing G., et al. Work engagement and job performance: the moderating role of perceived organizational support. Anales de Psicología/Annals of Psychology. 2017;33(3):708–713. doi: 10.6018/analesps.33.3.238571. DOI
Virgolino A., Coelho A., Ribeiro N. The impact of perceived organizational justice, psychological contract, and the burnout on employee performance: the moderating role of organizational support, in the Portuguese context. Int. J. Acad. Res. Bus. Soc. Sci. 2017:241–263.
Conway N., Coyle‐Shapiro J.A.M. The reciprocal relationship between psychological contract fulfilment and employee performance and the moderating role of perceived organizational support and tenure. J. Occup. Organ. Psychol. 2012;85(2):277–299. doi: 10.1111/j.2044-8325.2011.02033.x. DOI
Ott A.R., Haun V.C., Binnewies C. Negative work reflection, personal resources, and work engagement: the moderating role of perceived organizational support. Eur. J. Work. Organ. Psychol. 2019;28(1):110–123. doi: 10.1080/1359432X.2018.1550076. DOI
Xu Z., Yang F. The impact of perceived organizational support on the relationship between job stress and burnout: a mediating or moderating role? Curr. Psychol. 2021;40(1):402–413. doi: 10.1007/s12144-018-9941-4. DOI
Scott K.L., et al. Co‐worker exclusion and employee outcomes: an investigation of the moderating roles of perceived organizational and social support. J. Manag. Stud. 2014;51(8):1235–1256. doi: 10.1111/joms.12099. DOI
Cheng J.-C., Yi O. Hotel employee job crafting, burnout, and satisfaction: the moderating role of perceived organizational support. Int. J. Hospit. Manag. 2018;72:78–85. doi: 10.1016/j.ijhm.2018.01.005. DOI
De Hoogh A.H.B., Den Hartog D.N. Ethical and despotic leadership, relationships with leader's social responsibility, top management team effectiveness and subordinates' optimism: a multi-method study. Leader. Q. 2008;19(3):297–311. doi: 10.1016/j.leaqua.2008.03.002. DOI
Cortina L.M., et al. Incivility in the workplace: incidence and impact. J. Occup. Health Psychol. 2001;6(1):64. doi: 10.1037/1076-8998.6.1.64. PubMed DOI
Janssen O. Job demands, perceptions of effort‐reward fairness and innovative work behaviour. J. Occup. Organ. Psychol. 2000;73(3):287–302. doi: 10.1348/096317900167038. DOI
Eisenberger R., et al. Perceived organizational support. J. Appl. Psychol. 1986;71(3):500. doi: 10.1037/0021-9010.71.3.500. DOI
Emerson R.W. Convenience sampling, random sampling, and snowball sampling: how does sampling affect the validity of research? J. Vis. Impair. Blind. (JVIB) 2015;109(2):164–168. doi: 10.1177/0145482X1510900215. DOI
Kaminska O., Lynn P. Survey-based cross-country comparisons where countries vary in sample design: issues and solutions. J. Off. Stat. 2017;33(1):123–136. doi: 10.1515/jos-2017-0007. DOI
Penn J.M., Petrolia D.R., Fannin J.M. Hypothetical bias mitigation in representative and convenience samples. Appl. Econ. Perspect. Pol. 2023;45(2):721–743. doi: 10.1002/aepp.13374. DOI
Anderson J.C., Gerbing D.W. Structural equation modeling in practice: a review and recommended two-step approach. Psychol. Bull. 1988;103(3):411. doi: 10.1037/0033-2909.103.3.411. DOI
Black W.C., Babin B.J., Anderson R.E. Pearson; 2010. Multivariate Data Analysis: A Global Perspective. DOI
Khan S.A.R., Qianli D. Impact of green supply chain management practices on firms' performance: an empirical study from the perspective of Pakistan. Environ. Sci. Pollut. Control Ser. 2017;24(20):16829–16844. doi: 10.1007/s11356-017-9172-5. PubMed DOI
Fornell C., Larcker D.F. Sage Publications Sage CA; Los Angeles, CA: 1981. Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics. DOI
Fornell C., Larcker D.F. Evaluating structural equation models with unobservable variables and measurement error. J. Market. Res. 1981;18(1):39–50. doi: 10.1177/002224378101800104. DOI
Hayes A.F., Rockwood N.J. Regression-based statistical mediation and moderation analysis in clinical research: observations, recommendations, and implementation. Behav. Res. Ther. 2017;98:39–57. doi: 10.1016/j.brat.2016.11.001. PubMed DOI
Nauman S., Zheng C., Basit A.A. How despotic leadership jeopardizes employees' performance: the roles of quality of work life and work withdrawal. Leader. Organ. Dev. J. 2021;42(1):1–16. doi: 10.1108/LODJ-11-2019-0476. DOI
Kasi M.A., Bibi Z., Karim J. The mediating role of employee voice behaviour in the relation between despotic leadership and employee outcomes. sjesr. 2020;3(4):362–373. doi: 10.36902/sjesr-vol3-iss4-2020. 362-373. DOI
Hur W.-M., Moon T., Jun J.-K. The effect of workplace incivility on service employee creativity: the mediating role of emotional exhaustion and intrinsic motivation. J. Serv. Market. 2016;30(3):302–315. doi: 10.1108/JSM-10-2014-0342. DOI
De Clercq D., et al. 2018. When Is an Islamic Work Ethic More Likely to Spur Helping Behavior? the Roles of Despotic Leadership and Gender. DOI
Xu A.J., Loi R., Lam L.W. The bad boss takes it all: how abusive supervision and leader–member exchange interact to influence employee silence. Leader. Q. 2015;26(5):763–774. doi: 10.1016/j.leaqua.2015.03.002. DOI
Campana K.L., Hammoud S. Incivility from patients and their families: can organisational justice protect nurses from burnout? J. Nurs. Manag. 2015;23(6):716–725. doi: 10.1111/jonm.12201. PubMed DOI
Shin S.J., Zhou J. Transformational leadership, conservation, and creativity: evidence from Korea. Acad. Manag. J. 2003;46(6):703–714. doi: 10.5465/30040662. DOI