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International study on nurses' views and experiences of compassion

. 2016 Sep ; 63 (3) : 395-405.

Language English Country England, Great Britain Media print

Document type Journal Article

BACKGROUND: Compassion is considered the cornerstone of nursing practice. However, the recent failures in delivering high-quality compassionate nursing care in the UK's National Health Service have brought the topic of compassion to the attention of the public, service providers, policy makers and academics. AIM: The aim of this study was to explore the nurses' views and experiences of a number of compassion-related issues in nursing and describe similarities and differences at an international level as well as from the different nursing roles of the participating nurses. METHODS: An exploratory, cross-sectional descriptive study, using the International Online Compassion Questionnaire. A total of 1323 nurses from 15 countries completed the questionnaire. RESULTS: The majority of participants (59.5%) defined compassion as "Deep awareness of the suffering of others and wish to alleviate it" but definitions of compassion varied by country. Of participants, 69.6% thought compassion was very important in nursing and more than half (59.6%) of them argued that compassion could be taught. However, only 26.8% reported that the correct amount and level of teaching is provided. The majority of the participants (82.6%) stated that their patients prefer knowledgeable nurses with good interpersonal skills. Only 4.3% noted that they are receiving compassion from their managers. A significant relationship was found between nurses' experiences of compassion and their views about teaching of compassion. CONCLUSION: Our study is unique in identifying the views and experiences of nurses from 15 different countries worldwide. The findings reveal that compassion is neither addressed adequately in nursing education nor supported in the practice environment by managers. LIMITATIONS: Self-report bias was inherent to our survey study design. Furthermore, the individual cultural differences and similarities in the findings are difficult to extrapolate owing to the fact that our analysis was at country level, as well as at the level of the participating nurses. IMPLICATIONS FOR NURSING POLICY: Understanding the influence of culture on nurses' views about compassion is critical in the current multicultural healthcare environment and merits further research. This will potentially drive changes in nursing education (ensuring that compassion is taught to nurses) and in the way healthcare leaders and managers foster a compassionate culture within their organizations (e.g. by leading by example and compassionate to their staff).

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Centro de San Blas Servicio Madrileño de Salud Madrid Spain

Charles Sturt University Abury NSW Australia

Department of Nursing Cyprus University of Technology Limassol Cyprus

Faculty of Health and Social Studies University of South Bohemia in Ceske Budejovice Ceske Budejovice Czech Republic

Faculty of Health University of Debrecen Debrecen Hungary

Istanbul Sabahattin Zaim University Istanbul Turkey

Local Health Authority Rome Italy

Lovisenberg Diaconal Hospital Oslo and Akershus University College of Applied Sciences Oslo Norway

Middlesex University London UK

National and Kapodistrian Univeristy of Athens Athens Greece

Norwegian Centre for Minority Health Research Oslo University Hospital Oslo Norway

Nursing Section Department Faculty of Medicine Universidad Autónoma de Madrid Madrid Spain

Oslo and Akershus University College of Applied Sciences Oslo Norway

Pomeranian University of Słupsk Slupsk Poland

Research and Innovation Department Western Sussex Hospitals NHS Foundation Trust Worthing UK

Research Centre for Transcultural Studies in Health Middlesex University London UK

Rzeszow University Rzeszow Poland

School of Nursing Havlíčkův Brod Czech Republic

Technological Institution of Thessaly Larisa Greece

The Max Stern Yezreel Valley College Yezreel Valley Israel

Universidad Nacional de Colombia Bogotá Facultad de Enfermería Colombia

Walden University Minneapolis MN USA

Wolfson Academic Nursing School Tel Aviv University Tel Aviv Israel

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