AIM: To explore the views of an international sample of nursing and midwifery managers concerning attributes that they associate with compassionate management. METHOD: A cross-sectional online survey. Using a snowballing sampling method, 1217 responses were collected from nursing and midwifery managers in 17 countries. A total of complete 933 responses to a question related to which actions and behaviours indicated that a manager was exercising compassionate leadership were analysed for this paper. First, content analysis of the responses was conducted, and second, a relative distribution of the identified themes for the overall sample and for each participating country was calculated. RESULTS: Six main themes were identified describing the attributes of a compassionate leader: (1) Virtuous support, (2) Communication, (3) Personal virtues of the manager, (4) Participatory communication, (5) Growth/flourishing/ nurturing and (6) Team cohesion. The first three themes mentioned above collectively accounted for 63% of the responses, and can therefore be considered to be the most important characteristics of compassionate management behaviour. CONCLUSION: The key indicators of compassionate management in nursing and midwifery which were identified emphasise approachability, active and sensitive listening, sympathetic responses to staff members' difficulties (especially concerning child and other caring responsibilities), active support of and advocacy for the staff team and active problem solving and conflict resolution. While there were differences between the countries' views on compassionate healthcare management, some themes were widely represented among different countries' responses, which suggest key indicators of compassionate management that apply across cultures.

ASL Roma 2 Roma Italy

College of Nursing and Midwifery Bataan Peninsula State University Bataan Philippines

Department of Nursing and Health Promotion Faculty of Health Sciences OsloMet Oslo Metropolitan University Oslo Norway

Department of Nursing Department of Nursing University of Johannesburg Johannesburg South Africa

Department of Nursing School of Health Sciences Cyprus University of Technology Limassol Cyprus

Department of Nursing State University of Applied Sciences in Piła Pila Poland

Department of Psychology Faculty of Arts and Science Eastern Mediterranean University Famagusta North Cyprus Cyprus

Faculty of Health and Social Sciences University of South Bohemia in Ceske Budejovice Ceske Budejovice Czech Republic

Faculty of Health Studies VID Specialized University Oslo Norway

Faculty of Nursing Near East University Nicosia Cyprus

Faculty of Nursing Universidad Nacional de Colombia Bogotá Colombia

Faculty of Nursing University of West Attica Egaleo Attica Greece

Faculty of Social Sciences and Health Care Constantine the Philosopher University Nitra Slovakia

Independent Researcher Tel Aviv Israel

Institute of Medical Sciences Medical College of Rzeszow University Rzeszow Poland

Nursing Department Faculty of Health Sciences Istanbul Sabahattin Zaim University Istanbul İstanbul Turkey

Nursing Department Faculty of Medicine Universidad Autónoma de Madrid Madrid Spain

Nursing Department School of Health Sciences University of Thessaly Larissa Thessaly Greece

Nursing School Tel Aviv University Tel Aviv Israel

Research Centre for Transcutural Studies in Health Department of Mental Health and Social Work School of Health Social Care and Education Middlesex University London UK

San Blas Primary Healthcare Centre Gerencia Asistencial de Atención Primaria Servicio Madrileño de Salud Madrid Spain

School of Health Sciences Walden University Minneapolis Minnesota USA

School of Medicine Universidad Diego Portales Santiago Santiago Chile

School of Nursing SZŠ a VOŠZ Havlíčkův Brod Havlickuv Brod Czech Republic

University Hospitals Sussex NHS Foundation Trust Worthing UK

University of Debrecen Debrecen Hungary

Citace poskytuje Crossref.org